LAX – Shipping, Returns & Exchanges
Shipping Policy
Domestic (Israel):
Free courier delivery on orders over 399 NIS
Orders under 399 NIS – 25 NIS shipping fee
International:
Free delivery on orders over 1,000 NIS (up to 25 business days)
Orders under 1,000 NIS – shipping fees vary by destination (calculated at checkout)
Returns & Exchanges
We hope you are happy with your LAX purchase. If you need to exchange or return an item, please review our policy below.
Exchanges
The first exchange is free and handled by our courier service.
From the second exchange onward, a 25 NIS shipping fee will apply.
Exchange requests must be made within 14 days of receiving your order.
If you are exchanging for a product with a higher price, we will issue a payment request for the difference. If the new item is lower in price, we will refund the difference once the exchange is processed.
If the item was purchased at a discounted price, the same discount will apply to the replacement if eligible.
Returns
Return requests must be submitted within 14 days of receiving your order.
Items must be shipped back within 14 days of receiving the return label.
Returns are handled by our courier service and incur a 25 NIS shipping fee, which will be deducted from your refund.
Return labels must be issued by LAX. Returns shipped using third-party services will not be accepted.
Original shipping charges (if any) are non-refundable.
Return Conditions
All returned items must be unworn, in their original condition, with all tags attached.
Items must be returned in their original shoe box, without damage or shipping labels directly on it.
The shoe box must be placed inside an appropriate shipping box of similar size.
Oversized packaging or missing original packaging may result in rejection of the return.
Items returned in unacceptable condition will be shipped back to the customer.
LAX is not responsible for personal or unrelated items included in return parcels. If this occurs, the customer will be required to pay a 15 NIS fee to retrieve the item.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us at laxshoes@.com or via Whatsapp: +972542079764 within 48 hours of delivery. Include your order number and clear photos of the issue.
Refunds
Refunds will be issued to the original payment method once the return is received and approved.
Please allow up to 14 business days from the time your return arrives at our warehouse.
The return shipping fee of 25 NIS will be deducted from the total refund amount.
Store Credit and Gift Cards
Returns for store credit are free of charge.
Store credit and gift cards are valid for one year and can only be used in the market they were issued.
Store credit and gift cards are non-refundable and cannot be exchanged for cash.
Orders paid with a gift card will be refunded proportionally between the gift card and the original payment method.
Final Sale Items
Items purchased on sale or during a promotion can be exchanged or returned for store credit only.
This applies to items purchased with discount codes or from outlet sections.
Warranty
We offer a 6-month warranty for products purchased directly from laxshoes.com or via Whatsapp: +972542079764 The warranty covers manufacturing defects under normal wear and use.
Not covered under warranty:
Damage due to misuse, water, or neglect
Unauthorized repairs or alterations
Normal wear and tear
To request warranty service -
contact laxshoes@.com or via Whatsapp: +972542079764
with your order number, issue description, and photos.
Repair offers are valid for 30 days from the date of issue.
Sample Sale and Final Sale
All items purchased during Sample Sales or marked as Final Sale are non-returnable and non-exchangeable.
No warranty applies to these items. Store credit cannot be used during Sample Sales.
Contact Us
For any questions or help with your return or exchange, please contact us:
Email: laxshoes@.com or via Whatsapp - +972542079764
