SHIPPING, EXCHANGE & RETURNS
LAX – Shipping, Returns & Exchanges
Shipping Policy
Domestic (Israel):
Free courier delivery on orders over 399 ILS (3-7 business days)
Orders under 399 NIS – 25 ILS shipping fee
Express via DHL - 50 ILS shipping fee
International:
Free delivery on orders over 1,500 ILS (4-9 business days)
Orders under 1,500 NIS – 50 USD shipping fee
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Returns & Exchanges
We hope you are happy with your LAX purchase. If you need to exchange or return an item, please review our policy below.
Domestic Returns
Return requests must be submitted within 14 days of receiving your order.
Items must be shipped back within 14 days of receiving the return label.
the customer may choose either a refund to the original payment method with a return fee deducted, or full store credit with no return fee for future use on our website. Returns are accepted only for unworn items in their original packaging, excluding final-sale items.
Returns are handled by our courier service and incur a 40 ILS shipping fee, which will be deducted from your refund.
Return labels must be issued by LAX. Returns shipped using third-party services will not be accepted.
Original shipping charges (if any) are non-refundable.
Domestic Exchanges
The first exchange is free and handled by our courier service.
From the second exchange onward, a 40 ILS shipping fee will apply.
Exchange requests must be made within 14 days of receiving your order.
If you are exchanging for a product with a higher price, we will issue a payment request for the difference. If the new item is lower in price, we will refund the difference once the exchange is processed.
If the item was purchased at a discounted price, the same discount will apply to the replacement if eligible.
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International Returns
Return requests must be submitted within 14 days of receiving your order.
Items must be shipped back within 14 days of receiving the return label.
Returns are handled by our courier service and incur a 60 USD shipping fee, which will be deducted from your refund.
Return labels must be issued by LAX. Returns shipped using third-party services will not be accepted.
Original shipping charges (if any) are non-refundable.
International Exchanges
Exchange requests must be made within 14 days of receiving your order.
If you are exchanging for a product with a higher price, we will issue a payment request for the difference. If the new item is lower in price, we will refund the difference once the exchange is processed.
are handled by our courier service and incur a 50 USD shipping fee, in addition to your final charge.
If the item was purchased at a discounted price, the same discount will apply to the replacement if eligible.
Return Conditions
All returned items must be unworn, in their original condition, with all tags attached.
Items must be returned in their original shoe box, without damage or shipping labels directly on it.
The shoe box must be placed inside an appropriate shipping box of similar size.
Oversized packaging or missing original packaging may result in rejection of the return.
Items returned in unacceptable condition will be shipped back to the customer.
LAX is not responsible for personal or unrelated items included in return parcels. If this occurs, the customer will be required to pay a 25 ILS fee to retrieve the item.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue.
Refunds
Refunds will be issued to the original payment method once the return is received and approved.
Please allow up to 14 business days from the time your return arrives at our warehouse.
The return shipping fee of 25 NIS will be deducted from the total refund amount.
Store Credit and Gift Cards
Returns for store credit are free of charge.
Store credit and gift cards are valid for one year and can only be used in the market they were issued.
Store credit and gift cards are non-refundable and cannot be exchanged for cash.
Orders paid with a gift card will be refunded proportionally between the gift card and the original payment method.
Final Sale Items
Items purchased on sale or during a promotion can be exchanged or returned for store credit only.
This applies to items purchased with discount codes or from outlet sections.
Warranty
We offer a 6-month warranty on shoes purchased through our online store, covering manufacturing defects that arise under normal use.
The warranty does not cover:
Normal wear and tear
Damage caused by misuse, water exposure, or improper care
Repairs or alterations made by third parties
If you believe your shoes have a manufacturing defect, please contact us with your order number, a description of the issue, and clear photos.
Each request will be carefully reviewed to determine the appropriate solution.
Repairs & Shoe Care
We believe that well-made shoes deserve to be worn and loved for years.
Whenever possible, we’re happy to offer repair and adjustment services, even beyond the warranty period.
These services may include minor repairs, leather stretching, and other adjustments, depending on the condition of the shoes.
Repairs outside the warranty period are subject to assessment and additional charges, including pickup and return shipping fees.
Please contact us with photos and a description of the issue, and we’ll be happy to advise on the available options.
Our goal is always to help you enjoy your LAX shoes for as long as possible
Sample Sale and Final Sale
All items purchased during Sample Sales or marked as Final Sale are non-returnable and non-exchangeable.
No warranty applies to these items. Store credit cannot be used during Sample Sales.
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Pre-Orders
Some items may be available for pre-order. Estimated shipping dates are shown on the product page and may change.
Payment is charged at the time of purchase to reserve your item.
If your order includes both pre-order and in-stock items, they may be shipped together once the pre-order item becomes available.
Pre-order items can be cancelled within 48 hours of purchase for a full refund. After this period, standard return and exchange policies apply.
In the event of a significant delay, we will notify you by e-mail.
Contact Us
For any questions or help with your return or exchange, please contact us:
Email